Refund Policy
Return, Refund & Customer Resolution Policy
Effective Date: [Insert Date]
1. Policy Objective
This policy is designed to ensure fairness, transparency, and operational efficiency in handling post-purchase issues.
2. Return Window
Customers may request returns within 30 days of delivery confirmation.
3. Eligibility Requirements
Returned items must:
- Be unused and undamaged
- Be in original packaging
- Include all accessories
4. Non-Returnable Items
Items not eligible include:
- Used or altered products
- Clearance/final sale items
- Personalized or custom goods
5. Damaged, Defective, or Incorrect Orders
Customers must report issues within 7 days of delivery.
Resolution options:
- Replacement
- Full refund
6. Order Cancellation
Orders may be canceled within 12 hours of placement.
7. Return Authorization
All returns require prior approval.
8. Refund Processing
Refunds are processed within 5–10 business days after inspection.
9. Shipping Responsibility
Customers are responsible for return shipping unless the issue is our fault.
10. Exchanges
Exchanges are limited to defective items.
11. Financial Processing Delays
Refund timing may vary based on financial institutions.
12. Abuse Prevention Measures
We reserve the right to deny excessive or suspicious return patterns.
13. Chargeback Handling
Customers must contact us before initiating disputes.